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BSNL to improve customer services
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PUNE: The BSNL has launched various initiatives to improving its customer services, said Maharashtra telecom circle's chief general manager Chandra Prakash here on Friday.

The BSNL is planning to introduce various reforms in the franchise system for its mobile services, said Prakash, who was in city for the inauguration of the new customer service centre (CSC) at the Yerawada telephone exchange.

He said, "The BSNL has 50 CSCs in the city, out of which 10 have been upgraded so far. We will upgrade the remaining CSCs soon. The city has 10% of the total CSCs in the Maharashtra circle, which is the highest among all the cities under the circle."

He said, "The CSCs play a major role in assisting customers and nearly 40% of the total work load is handled by them. We are planning to deploy additional staff at the CSCs."

Stating that weak sales has become a matter of concern, Prakash said, "The BSNL is planning to bring change in the sales and marketing front too by opening more retail outlets that will offer services like mobile and broadband. Additional staff will also be deployed in these outlets in a staged manner. And over 20% of the total staff will be deployed for sales and marketing, which is hardly 2 to 3% at present."

He said: "This will enable the BSNL to have a strong presence in the highly competitive mobile market and also help in establishing direct link with the customers."

V.K. Mahendra, the Pune circle's principal general manager, said, "The circle has registered an increase in the numbers of mobile and broadband
customers in the current year. New plans are also in the offing for mobile customers."

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