Advertisement


Advertisement

Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Breaking News : LeEco partners with HCL Care Services to deliver After-sales Services to Customers
#1
Advertisement
LeEco, a global internet and technology, today announced a strategic alliance with HCL Care Services, a division of HCL Services Ltd., to deliver superior after-sales service experience to its customers. HCL Services is a wholly owned subsidiary of HCL Infosystems Ltd. (India’s premier IT Services and Distribution Company). HCL Care Services will provide one-stop solution for all service requirements to Le Eco customers through existing 265 ‘HCL Touch’ centres in more than 240 cities across the country. Customer Services for LeEco phones have already been activated in the 265 HCL Touch multi-brand centres for walk-in-centre support for customers and Supply Chain Support.

Speaking on the strategic partnership, P. Seshachalam, Head-Operations and Vice President, HCL Care Services, said,“We are delighted to tie-up with LeEco, one of the fastest selling Super-phones in India, for providing superior after-sales support for their leading-edge phones. We are confident our state-of-the-art HCL Touch centres will enable LeEco to cater to the Indian markets more effectively and efficiently.This initiative is in line with our constant endeavor to deliver service excellence and be a preferred partner for leading Indian and international brands.”

Atul Jain, COO, LeEco India commented, “As a leading Superphone brand in India, we believe that the real test of brand loyalty is the after-sales service that a customer can rely on. In this context, we are happy to partner with HCL Services to cater to the needs of our consumers in a truly professional and timely manner. We have a total of 555 service centres out of which HCL will provide service in 265 centres. We are confident that an eminent and trusted entity like HCL Services will fully support us in serving LeEco’s users in the best possible manner.”

HCL Care Services has a network of more than 300 service centers across 250 cities in India, and serves more than 3 million consumers in a year. It is also the most preferred partner of OEMs with maximum numbers of Exclusive Service Centres. Through its specialized retail outlets ‘Touch’, HCL Care Services provides end-to-end solutions to customers, including Contact centers, Walk-in centers, On-site support, Supply-chain operations, Repair factory services and After-sales value added services.

http://m.tech.firstpost.com/news-analysi...21930.html
Reply
Thanks given by:
Advertisement
Advertisement




Possibly Related Threads...
Thread Author Replies Views Last Post
  General News: Jivi partners Reliance Jio to launch VoLTE smartphone at an effective price of Rs 699 nairrk 0 555 02-18-2018, 12:00 PM
Last Post: nairrk
  General News: Samsung launches one-time Rs 990 smartphone screen replacement offer to push sales nairrk 0 606 08-31-2017, 07:54 PM
Last Post: nairrk
  General News: Oppo partners with Reliance Jio to offer up to 60 GB additional free data nairrk 0 573 08-26-2017, 12:10 PM
Last Post: nairrk
  General News: Itel partners with Vodafone to offer Rs 900 cashback on feature phones nairrk 0 705 08-26-2017, 12:06 PM
Last Post: nairrk
  General News: Reliance Jio customer data leaked: Information of 120 million customers compromised nairrk 0 507 07-10-2017, 07:31 AM
Last Post: nairrk
  General News: Telcos must inform customers about data usage limits on unlimited BB plans: TRAI nairrk 0 630 11-01-2016, 12:01 PM
Last Post: nairrk
  General News: OnePlus partners with Idea for OnePlus 3 offline experience zones rahul1117_kumar 0 348 09-16-2016, 06:28 PM
Last Post: rahul1117_kumar
  General News: LeEco partners with Reliance Jio, offers VoLTE support for Le 2, Le Max 2 rahul1117_kumar 0 361 09-14-2016, 10:15 PM
Last Post: rahul1117_kumar
  General News: Google Crowdsource app seeks help with translation and other services from its users rahul1117_kumar 0 291 08-30-2016, 02:09 PM
Last Post: rahul1117_kumar
  General News: Xiaomi's smartphones sales in India up 72 pc rahul1117_kumar 0 306 08-22-2016, 10:11 PM
Last Post: rahul1117_kumar

Forum Jump:


Users browsing this thread: 1 Guest(s)
Advertisement