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Early bird Tata Sky leads DTH pack, but only just
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#1
Tata Sky, the country’s second-largest DTH service provider, has emerged on top in the customer satisfaction survey conducted by Hindustan Times and MaRs. The company scored the highest points — 839. The industry average was 806 points. In five of the eight cities where the survey was conducted, it was ranked number one.

“We had institutionalised the whole business of customer satisfaction ever since we launched the services,” said Vikram Kaushik, managing director and CEO of Tata Sky.

The company, which launched its services in August 2006, also has the first mover’s advantage.

“Every six to 12 months, we get a national survey on customer satisfaction conducted by AC Nielsen. It has a large sample and is spread throughout the country,” said Kaushik. “We have found that Tata Sky has been reaching global benchmarks.”

The company has topped with 807 points on ‘buying experience’, while Airtel, at number 2, has 797 points. Tata Sky also scores the highest in ‘audio and video quality’.

When it comes to channel choices and features, and service interactions, it is again the leader.

However, in complaint redressal, Tata Sky is behind Airtel (though with 765 points, it is much above the industry average of 728).

Source: Indian DTH Blog

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#2
Quality Wise TATASky Is Best, But Rest Economical and Moderate Picture Quality I Would Still Go With DISH TV...
[Image: izvqcn.jpg]

wIcKeD mEnTaLiTy
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#3
Also Tatasky is the best customer service DTH.i had used for about 2 years and got best service from them.
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#4
Hmmm On My Personal Exp... I Too Didnt Face Prob With DISH TV Customer Care... First It Would Take Time To Connect To Representative But From When I Started Mailing Them, The Response Is QUICK...
[Image: izvqcn.jpg]

wIcKeD mEnTaLiTy
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#5
Yes now adays Dish TV is responding very quickly by emails.i am a subscriber of Dish TV from feb 2004.they r taking lot of time to avtivate or deactivate channels.thats very annoying.if we have no power supply as most of the time happens in rural areas have to wait for days.even now they had not improved this .
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#6
Timely service has been provided by Tata Sky and yes in dth they are on top of the list as the survey result too appear in most of the cities. Cutomercare and after sale service is an important area which helps building goodwill.
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