Advertisement


Advertisement

Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
General News Bharti Airtel launches digital customer service in local languages
#1
Advertisement
NEW DELHI: Market leader Bharti Friday launched digital customer care platform in 11 vernacular languages.

*121# Digital Care is a quick and easy to use platform for Airtel prepaid customers to get basic information like balance amount and recharge validity, and details of last few transactions, the Gurgaon-based telco in a statement said.

Besides Hindi, the service is available in Punjabi, Marathi, Gujarati, Tamil, Telugu, Malayalam, Kannada, Bangla, Oriya and Assamese which according to the company help millions of Airtel prepaid mobile customers across the country to access the service.

Customers simply need to dial *121# from their mobile phones and access an easy to navigate menu on their mobile screens to get their account related information in a matter of seconds.

With this initiative, the telco said that there would be no need to wait to speak to a customer care executive or visit an Airtel retail store for basic queries.

“This innovation will add to the overall service delivery experience. *121# Digital Care is already popular among our pre-paid customers given its ease of use, convenience and the introduction of regional languages will further lower the barrier to self-care adoption for basic information,” Sarang Kanade, Director – Customer Experience, Bharti Airtel said.

Kanade added that the growing penetration of mobile devices with regional language support would accelerate the adoption of this platform.

Bharti Airtel serves more than 275 million mobile customers across India, of which 93.7% are prepaid customers.

Source:
___________________________________________
Airtel Digital HD Recorder / Kerala Vision Digital TV
Reply
Thanks given by:
Advertisement
Advertisement




Possibly Related Threads...
Thread Author Replies Views Last Post
  General News: Airtel launches Rs 289 prepaid plan to take on Vodafone, Idea Cellular nairrk 0 152 Yesterday, 07:14 AM
Last Post: nairrk
  General News: Bharti Airtel launches a new Rs 23 prepaid recharge plan.. nairrk 0 199 12-03-2018, 05:53 PM
Last Post: nairrk
  General News: Airtel offers Rs 400 cashback on recharge of Rs 399; here’s how to get it nairrk 0 104 12-01-2018, 12:28 PM
Last Post: nairrk
  General News: Airtel offers 5GB of data free-of-cost for prepaid users nairrk 0 124 11-30-2018, 06:58 PM
Last Post: nairrk
  General News: Airtel introduces Rs 419 prepaid plan with unlimited calls, 105GB data nairrk 0 169 11-26-2018, 09:44 AM
Last Post: nairrk
  General News: Airtel introduces 5 new smart recharge prepaid plans starting at Rs 34.. nairrk 0 223 11-25-2018, 07:14 AM
Last Post: nairrk
  General News: Airtel’s new prepaid plan offers 105GB data, 75 days validity nairrk 0 278 11-18-2018, 02:28 PM
Last Post: nairrk
  General News: Airtel introduces Rs 398 prepaid recharge with unlimited calls, 1.5GB daily data nairrk 0 280 11-07-2018, 02:09 PM
Last Post: nairrk
  General News: Airtel, Vodafone, Idea Cellular phase out prepaid talk time recharges.. nairrk 0 361 11-05-2018, 02:13 PM
Last Post: nairrk
  General News: Airtel introduces 5 new prepaid plans starting at Rs 178; offers up to 90 days validi nairrk 0 275 11-05-2018, 11:45 AM
Last Post: nairrk

Forum Jump:


Users browsing this thread: 1 Guest(s)
Advertisement