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General News Review
#1
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Airtel dth hd

PROS

1. BRILLIANT CLARITY in HD
2. Lot of options to choose from in terms of package
3. Recording option
4. Set top box looks effective and durable

Cons
1. Horrible installation process.
2. Sd channels are not very clear


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#2
(10-01-2017, 08:48 PM)mohit84 Wrote: Airtel dth hd

PROS

1. BRILLIANT CLARITY in HD
2. Lot of options to choose from in terms of package
3. Recording option
4. Set top box looks effective and durable

Cons
1. Horrible installation process.
2. Sd channels are not very clear

How come the installation process was so horrible?? Can you explain, please

Also provide few Screen Shots, especially the STB, some channels etc.

Also confirm you got HEVC STB and what are the special features comparing other HD STB ?
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Airtel Digital HD Recorder / Kerala Vision Digital TV
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#3
1. The installation person was extremely rude/arrogant and his behaviour was such that I am getting this facilities for free. Don't understand how can you put such people in client service!!!


2. I wanted to install the dish on grill. So he told me that he will charge 350 extra. We did agree. He told the charges are of iron straps. He bought it some used old iron straps and used that despite he having new iron straps. We really somehow forced him to use at least 2 new... Just imagine how would be the strength of setup using the junked/rusted iron straps!! Really pathetic!! He told "Aap naya leke aa jao nahi toh main ja raha hoon". Also, I felt that he used 4-6 iron straps and he charged a higher amount...There is no manual/written paper to verify these charges..


3. I did not get any receipt and he told me that amount should be paid in cash....I still did not get any receipt for either dth connection or his extra charges?



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#4
               

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#5
(10-02-2017, 11:20 AM)mohit84 Wrote: 1. The installation person was extremely rude/arrogant and his behaviour was such that I am getting this facilities for free. Don't understand how can you put such people in client service!!!


2. I wanted to install the dish on grill. So he told me that he will charge 350 extra. We did agree. He told the charges are of iron straps. He bought it some used old iron straps and used that despite he having new iron straps. We really somehow forced him to use at least 2 new... Just imagine how would be the strength of setup using the junked/rusted iron straps!! Really pathetic!! He told "Aap naya leke aa jao nahi toh main ja raha hoon". Also, I felt that he used 4-6 iron straps and he charged a higher amount...There is no manual/written paper to verify these charges..


3. I did not get any receipt and he told me that amount should be paid in cash....I still did not get any receipt for either dth connection or his extra charges?

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I have been using Airtel DVR since last 8 years and the service engineer/s happened to visit my house few times during this period (first to change SD DVR to HD DVR STB, then twice the STB became faulty and they replaced it) and never seen any indecent behavior from the guys. I dont know why the guy came to your installation has to behave like this with you.

Anyway, suggest take pictures of those rusted iron straps and send a mail to Airtel customer care (with the Screen shots) with  a copy to Nodal officer explaining the whole episode. Dont forget to mention the amount charged by him. See what reaction you get from Airtel.
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#6
Yes... They have assigned the matter to a new engineer...

Few clarificatiins:
If I get signal strength below 80%., if the signal quality is not full (although green) it is OK?



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#7
(10-02-2017, 11:20 AM)mohit84 Wrote: 1. The installation person was extremely rude/arrogant and his behaviour was such that I am getting this facilities for free. Don't understand how can you put such people in client service!!!


2. I wanted to install the dish on grill. So he told me that he will charge 350 extra. We did agree. He told the charges are of iron straps. He bought it some used old iron straps and used that despite he having new iron straps. We really somehow forced him to use at least 2 new... Just imagine how would be the strength of setup using the junked/rusted iron straps!! Really pathetic!! He told "Aap naya leke aa jao nahi toh main ja raha hoon". Also, I felt that he used 4-6 iron straps and he charged a higher amount...There is no manual/written paper to verify these charges..


3. I did not get any receipt and he told me that amount should be paid in cash....I still did not get any receipt for either dth connection or his extra charges?

Sent from my BLN-L22 using Indian DTH Forums mobile app

I have been using Airtel DVR since last 8 years and the service engineer/s happened to visit my house few times during this period (first to change SD DVR to HD DVR STB, then twice the STB became faulty and they replaced it) and never seen any indecent behavior from the guys. I dont know why the guy came to your installation has to behave like this with you.

Anyway, suggest take pictures of those rusted iron straps and send a mail to Airtel customer care (with the Screen shots) with  a copy to Nodal officer explaining the whole episode. Dont forget to mention the amount charged by him. See what reaction you get from Airtel.
[/quote]
Thanks mate. I shall do the needful...

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#8
Do you have any email I'd of nodal officer?

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#9
(10-02-2017, 02:37 PM)mohit84 Wrote: Do you have any email I'd of nodal officer?

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See here : http://www.indiandth.in/Thread-Airtel-di...er-Details

select your area nodal officer.
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Airtel Digital HD Recorder / Kerala Vision Digital TV
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