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Help Airtel, Vodafone top in complaints related to overcharging of tariff: Milind Deora
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Bharti Airtel, India’s leading telecom service provider, has got the dubious distinction of 745 complaints against it registered with the regulator TRAI related to overcharging of tariff during 2012-13. The number is highest among the service prodders.

Giving this information in the Rajya Sabha on Friday, Milind Deora, Minister of State for Communications and Information Technology said that the Vodafone, Reliance and Tata followed Airtel with 505, 329 and 345 complaints respectively.

He said that the individual consumer complaints received in TRAI are forwarded to the concerned service provider for redressal

TRAI also received 122 complaints against BSNL and 36 against MTNL. Idea account for 194 complaints while others for 143.

“As per the existing tariff framework, tariff for telecommunication access services is under forbearance except national roaming and rural fixed line services.” He said.

The Telecom Service Providers have the flexibility to determine various charging components and the pulse rate applicable depending on the market conditions and other commercial considerations.

As per this flexibility, telecom service providers have specified different duration as pulse rate for charging in terms of seconds and minutes.

TRAI Act, 1997 does not envisage handling of individual consumer complaints by TRAI.

“However, TRAI has been receiving complaints from consumers relating to unsatisfactory resolution of their complaints”, Deora said.

http://www.telecomtiger.com/PolicyNRegul...ction=S174
___________________________________________
Airtel Digital HD Recorder / Kerala Vision Digital TV
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