Advertisement


Advertisement

Thread Rating:
  • 4 Vote(s) - 2.5 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Help Airtel to be fined Rs 50 crore for tampering calls
Advertisement
#1
Information 

Kolkata, Sept 24: The Department of Telecommunication (DoT) is likely to impose fine of Rs 50 crore on Bharti Airtel for allegedly tampering its calling-line identification (CLI) mechanism while making business promotional calls to non-Airtel customers.

The DoT claimed that it has received complaints about "Bharti Airtel camouflaging its CLI mechanism in Madhya Pradesh circle for making business promotion calls to non-Airtel mobile customers".

Meanwhile, DoT vigilance wing are investigating similar violation in other circles. Clause 41.19 (iv) of universal service access license norms states that a mobile operator cannot tamper with its CLI mechanism since this is required for security purposes and any violation amounts to a security breach.

In response to the issue, the Airtel spokesman said, "We have not received any communication from the DoT in this regard and therefore cannot comment on the same." Bharti Airtel had initially claimed the CLI fault was triggered by "an error by a third party, a call centre" in this case.

"If a third party provides any CLI, then without making any changes, we forward it to the subscriber, which happened in our case," said Bharti Airtel in an internal communication to the telecom department. But according to the investigations by its vigilance wing, the telecom department found Bharti Airtel's accordingly "did not hold good since the call centre in question was not a third party".

However, Bharti Airtel said that a mistake had been committed by its technical staff. "To manage such a large network we are dependent on our workforce and humans do make unintentional mistakes at times due to work pressure and oversight. This particular incident was also a case of human error and we are taking steps to ensure such mistakes don't happen again by tweaking our process adequately."

http://news.oneindia.in/2011/09/24/airte...g-cli.html
___________________________________________
Airtel Digital HD Recorder / Kerala Vision Digital TV
Reply
Thanks given by:
Advertisement
Advertisement




Possibly Related Threads...
Thread Author Replies Views Last Post
  General News: Airtel, Hughes to combine their VSAT operations in India nairrk 0 456 05-07-2019, 09:49 AM
Last Post: nairrk
  General News: Airtel boosts its digital content portfolio with launch of ‘Airtel Books’ nairrk 0 587 04-03-2019, 02:18 PM
Last Post: nairrk
  Update: Jio vs Vodafone vs Airtel vs BSNL: Prepaid plans under Rs 200 with 1.5GB data.. nairrk 0 610 07-16-2018, 12:16 PM
Last Post: nairrk
  General News: Micromax Bharat Go launched in partnership with Airtel in India nairrk 0 591 05-23-2018, 10:26 AM
Last Post: nairrk
  General News: DoT approves merger of Bharti Airtel and Telenor India nairrk 0 545 05-15-2018, 07:23 AM
Last Post: nairrk
  General News: TRAI's New Website Will Let You Compare Jio, Airtel, Vodafone, and Other Recharges nairrk 0 599 04-18-2018, 07:49 AM
Last Post: nairrk
  General News: Karbonn Titanium Jumbo 2 with 4,000mAh battery launched with Airtel cashback offer nairrk 0 823 02-16-2018, 06:48 PM
Last Post: nairrk
  General News: BSNL stops free Sunday calls on landlines, CalTel for new plan nairrk 0 682 01-29-2018, 09:53 AM
Last Post: nairrk
  General News: COAI subscriber data: Airtel retains top rank nairrk 0 806 01-05-2018, 12:00 PM
Last Post: nairrk
  General News: Here’s how to buy an Airtel or Vodafone SIM card from Amazon nairrk 0 862 11-21-2017, 12:05 PM
Last Post: nairrk

Forum Jump:


Users browsing this thread: 1 Guest(s)
Advertisement