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Help Power not coming to STB
#31
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Strange that without visiting and finding the fault they r replacing the Box .... It may be Adapter fault or maybe Box...
Yes for new Tatasky HD box they r charging 900/- [i think] .. then how can they give new one for 750/- ? that should be swap box ....
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#32
Yes, you are correct. I have asked the same question (how can the engineer decide it is the faulf of STB without checking it) to the CC executive who called me this morning for which her answer was that Technicians know the fault from the nature of complaint ( Huh  Blush ). That means if the power comes upto the adapter but not to the STB then the Box becomes faulty.!

Same thing he (the technician) told me when I first spoke to him and then he suggested me to register a complaint with ADTV. So, the only way is to talk to the technician tomorrow morning and find out their intention - whether to supply new STB or old one.!!!
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Airtel Digital HD Recorder / Kerala Vision Digital TV
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#33
Right...I think Box is not included the power Adapter... AFAIK they r replacing Box only ... but dont know how ADTV is providing......
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#34
Just spoke to the Techinician and he confirms that now-a-days Airtel replace only new STB and the cost is Rs.750.

In the meantime I have received another call from Airtel area office asking me to recharge for Rs.750 towards the cost of STB and I again checked with them whether it is a new box or old box. They also confirmed that they already despatched a new STB and total cost will be Rs.750 + 200 as service charges.

So, all in all, I will get a new STB.!!
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Airtel Digital HD Recorder / Kerala Vision Digital TV
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#35
Congrats nairrk bro for your new box.
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#36
(07-04-2016, 02:49 PM)rahul1117_kumar Wrote: Congrats nairrk bro for your new box.

Thanks but let me see actually it will be a new box or they trying to take me for a ride.! Wink
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Airtel Digital HD Recorder / Kerala Vision Digital TV
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#37
Thats right.... New STB For Rs 700/- is reasonable ... that too HD DVR Box... I think its a Swap box but cant say exactly....
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#38
The Technician came with a New STB and connected. Its working ok now. He has taken away the old STB. He has charged Rs.200 as his service charges and Airtel already deducted Rs.600 from account (may be for the STB).!
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Airtel Digital HD Recorder / Kerala Vision Digital TV
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#39
Congrats nairrk bro for your new stb.
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#40
So its New STB Itself... Congrats...
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