IDF Exclusive: Bad Experience from Rechargeitnow.com Service

[Mr.AB]

Thought of sharing a bad experience i faced with 'Rechargeitnow.com' service. I have used this site many times to recharge my DTH accounts, and there was no issues in the past.

I recharged my SunDirect Account using this site, (SunDirect website itself acknowledges this option for recharges). But I lost Rs.300/- as the transaction was went successful and deducted form my bank account but nothing got credited to my SunDTH account :omg: . Posted trouble tickets in their site and escalation notice as well but still waiting (after two weeks) for the refund or to get the account recharged.

If any IDF members faced the same experience, pls share here. If there are any other contacts with them, please share as well.
Thanks.

[SRK]

I haven't used their service till now. But the same thing happened to me with BSNL. But the issue solved automatically within 2 days.

[samanth]

I always do rechat=rge from the rechargeitnow site, had never experienced any proble. They say, if at all any problem occur, money will be credited back within 7 days

[vinay_kumar]

Mr.AB Sir,

I faced a similar issue in the past of money getting deducted through net-banking but not reflecting in MTS Internet Service Providers My Account Portal.
I took up the matter with ISP as well as RechargeItNow, but nothing helped.
Sometimes the RechargeItNow site is not so reliable.
From that day onwards I started using Prepaid Recharge Vouchers from the ISP itself.

[Mr.AB]

Thanks everyone..... '
I wont leave it there, as i will continue follow-up with them The payment was made on 26th, and a trouble ticket was initiated on 28th. They do not allow to escalate an issue until 7 working days are over. I initiated an escalation request on 4th of Jan. Today another follow-up mail was sent. Wondering, can i raise this issue to my bank? (StateBank)?

@Mr.Vinay: Do you have any contact of them; details or other email contacts to mail their officials?

[vinay_kumar]

@Mr.Vinay: Do you have any contact of them; details or other email contacts to mail their officials?

Yes Mr. AB,

There are many complaints of same nature about RechargeItNow if you search "RechargeItNow Consumer Court" on Search Engines.

There is this contact info in the footer that I get in emails from them. I am sending in a PM to you.

[nairrk]

I too havent used any such services so far. I always recharge using Credit card which seems safe as never faced any problems so far.!!

[Kanwar]

well I do almost all my recharge from Rechargeitnow but had never problem with It. Sometime it doesn't work and same thing happen but credit comes back to my account :jump:.