Advertisement


Advertisement

Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
IDF Exclusive : Chota Packs in Airtel DTH
Advertisement
#1
reference the web page
http://www.airtel.in/chota-pack/chota_pack.html

there is a pack "ENGLUH PLUS". when I wanted to subscribe i got a message from airtel presence(their contact in twitter) that this pack is no more available
if so why is this pack is shown in the web page

If you go down the page you see "genre" and choose
ENGLISH ENTERTAINMENT AND MOVIES"
you get a number of packs. are they all available at the rate mentioned.

why should airtel announce some packs which are economically good for some customers and then airtel removes them. what is the motive? PROFIT PROFIT AND PROFIT AND HELL WITH CUTOMERS

when all of us including CORPORATE HEADS scream from the roof top that the government and public sector should be transparent but corporate sector are not transparent. what a shame!! It is the corporate sector who should show an example of probity, transparency and customer friendliness. Is there any hope for India either from public sector or private sector. The corporate heads are in heaven fAr above that they do not know (or do not care to know) what is happening in their companies on accounting, customer care. The CEO should sit in customer care chair for one day in a year and so the other top brass . In an English serial(I think BBC Entertainment) the top brass of a company work in lower posts unanimously for a few days to find out what is going on. Mittals and ambanis do not have time except globe trotting adding to their empire.

I am sick of fighting with these corporates . It is like hitting your head against stones. the customer care understand only computer type language.
DO <THIS>
DO NOT DO<THIS>
or REMOVE /ADD
If you add little more as a sort of explanation CC do not understand.
that is why they ask to you to send SMS and not detailed email to CC

CC do not even read the messages. they catch some word here and there and send a template reply.

written with anguish and sorrow.

Reply
Thanks given by:
Advertisement
#2
Did you try to add English Plus pack through Self-care? If not Try..

Go to self-care page- click on 'Add Chota Pack' - select 'English Entertainment'' and submit. You will get list of add on packs including '' English Plus top up April 12'' which have 17 channels at Rs.75/-. You can select from there.!
___________________________________________
Airtel Digital HD Recorder / Kerala Vision Digital TV
Reply
Thanks given by:
#3
(09-26-2012, 11:28 AM)nairrk Wrote: Did you try to add English Plus pack through Self-care? If not Try..

Go to self-care page- click on 'Add Chota Pack' - select 'English Entertainment'' and submit. You will get list of add on packs including '' English Plus top up April 12'' which have 17 channels at Rs.75/-. You can select from there.!

thank you very much for the help
Reply
Thanks given by:
#4
So, presume you got the ''English PlusTop Up April-12'' added onto your Pack.!?
___________________________________________
Airtel Digital HD Recorder / Kerala Vision Digital TV
Reply
Thanks given by:
#5
(09-26-2012, 12:18 PM)venkat1926 Wrote:
(09-26-2012, 11:28 AM)nairrk Wrote: Did you try to add English Plus pack through Self-care? If not Try..

Go to self-care page- click on 'Add Chota Pack' - select 'English Entertainment'' and submit. You will get list of add on packs including '' English Plus top up April 12'' which have 17 channels at Rs.75/-. You can select from there.!

thank you very much for the help

Narrick one doubt there are a few channels in top up (not free top up) and also in ENGLLSH PLUS . how to remove the duplicates. for e.g HBO is in top up originally also avble in english pluh shall I send a message
REMOVE HBO TOP UP
TO 54325
sorry for the trouble given to you
Reply
Thanks given by:
#6
So, you have HBO already activated (pay channel) and now it is there in the English Plus pack? Instead of sending sms,
try to do using self-care page. After logged on to your account, Click on ''My Package'' > ''remove chota pack'' and you will get all your chota pack lists and from there you can select the channel/pack you want to remove and then click ''submit''..!
___________________________________________
Airtel Digital HD Recorder / Kerala Vision Digital TV
Reply
Thanks given by:
#7
(09-26-2012, 12:37 PM)nairrk Wrote: So, you have HBO already activated (pay channel) and now it is there in the English Plus pack? Instead of sending sms,
try to do using self-care page. After logged on to your account, Click on ''My Package'' > ''remove chota pack'' and you will get all your chota pack lists and from there you can select the channel/pack you want to remove and then click ''submit''..!

naiarrk

thank you once again. this has become like rocket science. I have learnt a lot from you.
of course as usual when you recharge some money airtel immediately accepted. but when I remove some top up channels (in my case duplicate channels) it went up listing the channels to be removed with advice to check and click submit button and when I clicked submit I get error message

Sorry we are unable to process your request due to technical problem,Please try again later.

I shall try again later. I have also informed customer care(Digitaltv@in.airtel.com )

thanks again
Reply
Thanks given by:
#8
(09-26-2012, 12:23 PM)nairrk Wrote: So, presume you got the ''English PlusTop Up April-12'' added onto your Pack.!?

yes that they have added engllish plus. onlyl when I remove duplicates error message. let me try after couple of hours. thanks
Reply
Thanks given by:
#9
(09-26-2012, 01:13 PM)venkat1926 Wrote:
(09-26-2012, 12:37 PM)nairrk Wrote: So, you have HBO already activated (pay channel) and now it is there in the English Plus pack? Instead of sending sms,
try to do using self-care page. After logged on to your account, Click on ''My Package'' > ''remove chota pack'' and you will get all your chota pack lists and from there you can select the channel/pack you want to remove and then click ''submit''..!

naiarrk

thank you once again. this has become like rocket science. I have learnt a lot from you.
of course as usual when you recharge some money airtel immediately accepted. but when I remove some top up channels (in my case duplicate channels) it went up listing the channels to be removed with advice to check and click submit button and when I clicked submit I get error message

Sorry we are unable to process your request due to technical problem,Please try again later.

I shall try again later. I have also informed customer care(Digitaltv@in.airtel.com )

thanks again
are you switched on your set top box?,your STB must be active on channel removal or adding new one.

Reply
Thanks given by:
#10
(09-26-2012, 02:25 PM)waytobala Wrote:
(09-26-2012, 01:13 PM)venkat1926 Wrote:
(09-26-2012, 12:37 PM)nairrk Wrote: So, you have HBO already activated (pay channel) and now it is there in the English Plus pack? Instead of sending sms,
try to do using self-care page. After logged on to your account, Click on ''My Package'' > ''remove chota pack'' and you will get all your chota pack lists and from there you can select the channel/pack you want to remove and then click ''submit''..!

naiarrk

thank you once again. this has become like rocket science. I have learnt a lot from you.
of course as usual when you recharge some money airtel immediately accepted. but when I remove some top up channels (in my case duplicate channels) it went up listing the channels to be removed with advice to check and click submit button and when I clicked submit I get error message

Sorry we are unable to process your request due to technical problem,Please try again later.

I shall try again later. I have also informed customer care(Digitaltv@in.airtel.com )

thanks again
are you switched on your set top box?,your STB must be active on channel removal or adding new one.
thanks for your help
set top box on since about Noon. I can see that english plus channels are added But how to know whether the duplicate channels are removed . otherwise if they were not removed burn rate will go up

Reply
Thanks given by:
Advertisement




Possibly Related Threads...
Thread Author Replies Views Last Post
  Update: Airtel Digital TV Channels List rahul1117_kumar 281 117,742 09-26-2020, 09:18 AM
Last Post: nairrk
  DTH Updates: New Channel ''Airtel Korean TV'' added by ADTV nairrk 0 240 09-25-2020, 07:44 AM
Last Post: nairrk
  DTH Updates: Value Sports Pack from Airtel Digital TV nairrk 0 285 09-22-2020, 11:17 AM
Last Post: nairrk
  DTH Updates: Airtel Test Channel 3 added on Ch.499 nairrk 0 494 09-19-2020, 09:37 AM
Last Post: nairrk
  AirtelDigitalTV added "Airtel Test Channel 2 (TV)" channel on its DTH platform on 17-09-2020 Sathish 1 133 09-19-2020, 09:35 AM
Last Post: nairrk
  DTH Updates: Airtel Test Channel 4 added by ADTV nairrk 0 307 09-18-2020, 09:22 AM
Last Post: nairrk
  AirtelDigitalTV added "Airtel Test Channel 4 (TV)" channel on its DTH platform on 17-09-2020 Sathish 0 102 09-17-2020, 11:04 AM
Last Post: Sathish
  AirtelDigitalTV added "Airtel Star Promo Home 2 (TV)" channel on its DTH platform on 16-09-2020 Sathish 0 89 09-16-2020, 04:02 AM
Last Post: Sathish
  AirtelDigitalTV removed "Airtel Special Offers (TV)" channel from its DTH platform on 16-09-2020 Sathish 0 75 09-16-2020, 03:59 AM
Last Post: Sathish
  AirtelDigitalTV removed "Airtel Punjabi Home (TV)" channel from its DTH platform on 16-09-2020 Sathish 0 100 09-16-2020, 03:55 AM
Last Post: Sathish

Forum Jump:


Users browsing this thread: 1 Guest(s)
Advertisement