Advertisement


Advertisement

Thread Rating:
  • 4 Vote(s) - 3.25 Average
  • 1
  • 2
  • 3
  • 4
  • 5
McAfee apologises for update fiasco
Advertisement
#1
Antivirus company McAfee has apologised for issuing an update that crippled thousands of computers around the world. Writing in the company’s blog, Barry McPherson, executive vice-president of support and customer service, wrote “"I want to apologize on behalf of McAfee and say that we're extremely sorry for any impact the faulty signature update file may have caused you and your organizations."

The file the McPherson referred to was part of the standard update procedures that virus companies use to update the protection on computers that are running their software. In this instance, however, a McAfee update crippled some Windows PCs by quarantining or deleting a file crucial to Windows operation, called “svchost.dll”.


The bug, McAfee said, meant that “less than half of one per cent” of business customers, and a smaller number of consumer customers, could not use their computers. The company did not release any detailed figures, but said that the problem nly occurred on machine running Windows XP Service Pack 3 in combination with a specific build of McAfee’s antivirus product. Some PCs lost network connectivity or went into an endless cycle of rebooting.

McAfee has since made a fix available on its website, but it still requires a level of manual input that is challenging for large corporate clients who may have a significant number of computers affected. Technology magazine Computerworld offers a comprehensive analysis here.

Telegraph Uk
Reply
Thanks given by:
Advertisement
Advertisement




Possibly Related Threads...
Thread Author Replies Views Last Post
  General News: Google Maps To Become More Accurate And Visually Appealing With New Update nairrk 0 113 08-19-2020, 06:17 PM
Last Post: nairrk
  General News: Facebook starts Instagram and Messenger chat integration in new update nairrk 0 149 08-15-2020, 06:24 PM
Last Post: nairrk
  General News: New Telegram update lets you send up to 2GB files and set profile videos nairrk 0 124 07-28-2020, 07:36 AM
Last Post: nairrk
  General News: Windows 10 May 2020 update starts rolling out: What's new, How to download and more nairrk 0 201 05-28-2020, 01:49 PM
Last Post: nairrk
  General News: Microsoft Windows 10 May 2019 Update announced; will put you in control of updates nairrk 0 596 04-06-2019, 11:47 AM
Last Post: nairrk
  General News: Google Search update brings more relevant information in one search nairrk 0 675 08-17-2018, 12:08 PM
Last Post: nairrk
  General News: Google merges Google Pay Send app into Google Pay and adds new features in update nairrk 0 522 07-11-2018, 12:25 PM
Last Post: nairrk
  General News: Google Keep update makes it easier to draw and take handwritten notes nairrk 0 485 07-04-2018, 02:17 PM
Last Post: nairrk
  General News: Outlook Android app update introduces ability to block external images nairrk 0 610 06-26-2018, 12:20 PM
Last Post: nairrk
  General News: Gmail for Android Gets Customisable Swipe Actions With Latest Update nairrk 0 536 06-10-2018, 07:26 AM
Last Post: nairrk

Forum Jump:


Users browsing this thread: 1 Guest(s)
Advertisement