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Samsung HD STB Snap Shots and Suggestions
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#1
First of all I really Appreciate and congratulate the guts to launch the First HD Content provider in India and Personally further appreciate the deal and courtesy given to me while Purchasing ,handing over and installation.

But recent happening on Satellite Change Issue has been treated by them very badly, its was way long silense from thier side Which was really un acceptable and unexpected from any Service Provider.

Anyways since now this issue has been resolved and we have to look forward, i have few suggestion:-

This is what we expect from SUN DIRECT HD

a) Train Customer care Service Executive (As they don't know Much)
b) Customer Care has to be 24X7
c) Give Basic services e.g. My Account Details on screen,Next Recharge, customization options like edit name of channels and their sequences (as north Indian customer doesn't want south Indian channels come in the list and vice a versa).
d) Audio level customization and default Language
e) Audio Language Option for Infotainment and Kids Channels
f) Updates on new packages through Mail Box
g) Bring your price Down to the competitive market (Comparable with other providers)
h) Introduce the full package (Includes all channels) and bring down the cost fro month as around max 350rs
i) Sort all add on, there shouldn't be any repeated channels where in we will end up paying twice or thrice
j) Bring add on cost minimal level.
l) Option to set STB Language for Audio and Text

Steps to be taken to become extra ordinary:-

a) Bring More HD Channels like English Movies, English Entrainment, Kids Channels, Sports Channels.
b) Introduce Proper VOD (Not Just Wallpaper) if Possible then in HD also
c) Stop Writing SUNHD on Upscalled Channels (This will not do good as the customer you are dealing with is educated and knows what HD is all about)
d) Games
e) Interactive Services (Active Services)
f) Enable USB to play Movies Also
g) Enable CAM (will be another Edge Like HD)
h) Present as Nation Oriented rather than any region
i) Bring Exclusive TV Channels
j) Open Tv Software


Snap Shots of Samsung HD


Attached Files Image(s)
                       
:happy:IF YOU LIKE THEN DON'T FORGET TO CLICK THANKS
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#2
Superb Screenshots . Why USB cable is connected ?
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#3
well i use it for my blackberry cell charging and also i can excess my blackberry on samsung LCD through SUN Direct samsung HD STB USB Port
:happy:IF YOU LIKE THEN DON'T FORGET TO CLICK THANKS
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#4
what is the cost of hd pack per month
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#5
well i got it as a Annual Subscription in my package. Current Packs are

[iframe]http://www.sundirect.in/HD/price_option_2months.html[/iframe]

[iframe]http://www.sundirect.in/HD/price_option_1year.html[/iframe]
:happy:IF YOU LIKE THEN DON'T FORGET TO CLICK THANKS
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