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TRAI seeks penal powers to ensure quality of service
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NEW DELHI: Telecom regulator TRAI has written to the Department of Telecom to amend the TRAI Act seeking powers including imposing penalty on telecom operators for unsatisfactory service to subscribers.

A senior DoT official said a proposal to amend the TRAI Act has been received from the regulator seeking more powers including imposing penalty on operators and the suggestion is under consideration.

With the number of operators increasing, the quality of especially mobile service has declined and the regulator and the licensor have been receiving complaints regarding the quality of service, billing and metering, refund of security deposit, tariffs a nd unsolicited commercial calls.

These complaints are then forwarded to the respective service providers for appropriate action and at present there is no statutory provision in the TRAI Act for penalising an operator for not addressing any of these problems on time.

TRAI has quality of service (QoS) regulations but in the absence of penalty powers, these regulations are not adhered strictly. - PTI

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