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TRAI to review telecom service quality every quarter
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Quote:To improve quality of telecom services and make tariff plans easier to understand, telecom regulator TRAI will switch to a quarterly audit of Quality of Service, instead of annually now.

"From July this year, we shall be doing quarterly audit.

Till now, every three months the service providers submit data on defined parameters of Quality of Service but audit was done annually by TRAI," a senior TRAI official said.

This will certainly put pressure on service providers to keep upgrading their networks constantly and swiftly redress subscriber complaints.

On information relating to tariff plans, TRAI is seeking to simplify the tariff plan literature offered by operators, as subscribers do not get the right kind of information about hidden costs and benefits of different plans.

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