Advertisement


Advertisement

Thread Rating:
  • 9 Vote(s) - 2.89 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Trai sets new quality of service rules for DTH
Advertisement
#1
MUMBAI: DTH operators will not be able to charge any fee for visits or repair and maintenance work of the consumer premises equipment during the warranty period in cases where there have been outright purchases.

The service providers also can't change the composition of their subscription packages during the first six months of enrolment or the validity period of a prepaid subscription package (whichever is longer), a Trai regulation on the quality of service (QoS) for DTH said today.

If there is any alteration, DTH operators will have to proportionately reduce the subscription charges for a package from which any channel is removed. They could also replace the channel with a channel of the same genre and language.

DTH service providers have the option of selecting a channel of the same genre and language which has become unavailable on the DTH platform.

Subscribers will, however, have the option of choosing the package with reduced charges or the package with the replaced channel.

In its latest amendment to the QoS regulations, Trai has asked the operators to give a prior notice of 15 days before changing the composition of any subscription package.

Further, DTH operators will have to entertain requests of DTH subscribers for suspension of services. But the suspension period should not exceed three months and not comprise part of a calendar month.

In the wake of a rapidly growing DTH industry, Trai felt the need to amend the 2007 DTH Broadcasting Services (Standards of Quality of Service and Redressal of Grievances) Regulations.

Reply
Thanks given by:
Advertisement
Advertisement




Possibly Related Threads...
Thread Author Replies Views Last Post
  DTH News: TRAI's new tariff framework: More channels at lesser subscription price nairrk 0 1,273 01-02-2020, 07:00 AM
Last Post: nairrk
  DTH News: TRAI mulls regulating number of platform services offered by DTH ops nairrk 0 489 08-29-2019, 07:22 AM
Last Post: nairrk
  General News: DTH Subscribers Are Saving Money With TRAI’s New Rules, Says I&B Ministry nairrk 1 804 06-25-2019, 04:54 PM
Last Post: Hassan Syed
  DTH News: Delhi High Court nullifies TRAI order; bans long term plans for DTH users nairrk 1 745 05-18-2019, 11:03 AM
Last Post: Hassan Syed
  DTH News: DishTV, D2H set up free service camps for customers across all cyclone-affected areas nairrk 2 2,898 05-11-2019, 05:50 PM
Last Post: Hassan Syed
  DTH News: You may soon have to pay more for cable, DTH service Sathish 0 691 12-18-2018, 09:21 PM
Last Post: Sathish
  DTH News: Dish TV urges TRAI to re-iterate 2004 recos on rationalisation of DTH licence fee nairrk 0 669 11-29-2018, 10:30 AM
Last Post: nairrk
  DTH News: Dish TV-d2h combine to launch new OTT service nairrk 0 1,017 05-03-2018, 09:31 AM
Last Post: nairrk
  DTH News: Videocon d2h adds comedy VAS service from Shemaroo nairrk 0 867 04-30-2018, 12:40 PM
Last Post: nairrk
  DTH News: Dish TV India launches Tamil movie service ‘Thirai Ulagam’ on Videocon d2h platform nairrk 0 881 04-26-2018, 07:23 PM
Last Post: nairrk

Forum Jump:


Users browsing this thread: 1 Guest(s)
Advertisement