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Update: Facebook updates Messenger bots with Quick Reply button
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Back in April this year Facebook introduced Messenger bots, an AI-based solution for businesses to deliver automated customer support, content and other interactive experiences. The company has now announced that more than 11,000 bots have been created for the Messenger platform. Facebook is also rolling out a new update to make it easier for users to engage with the bots.

The new update includes a Quick Reply button and dedicated menu controls for more fluid interactions with the chatbots. Also, the Messenger bots now also support audio files, GIFs, videos and doc files, which would widen the purpose the chatbots can be used for.

Another important addition to the feature is that the users will now be able to rate the Messenger bots, so that with the help of the feedback, the developers can work on making the chatbots more efficient. Also, if users allow, developers will also be able to sync customer accounts with Messenger accounts, so that the communication between chatbots and users is made easier.

While the new features will make the user experience better, the company in the meantime is aggressively pushing its Messenger bots among developers. Within couple of months of the launch, the platform already has more than 11,000 bots. Facebook reveals more than 23,000 developers have signed up for Wit.ai’s Bot Engine. Acquired by Facebook earlier this year, Wat.ai is an open platform for natural language processing.

“To compliment the functionality of bots for Messenger, we’re introducing another tool to facilitate more complex conversational experiences, leveraging our learnings with M. The wit.ai Bot Engine enables ongoing training of bots using sample conversations. This enables you to create conversational bots that can automatically chat with users. The wit.ai Bot Engine effectively turns natural language into structured data as a simple way to manage context and drive conversations based on your business or app’s goals,” Facebook explains in a blog post.

Interestingly, the company hasn’t shared information about how many users are using these bots. Facebook’s Messenger bots are currently at nascent stage but are likely to improve in the near future with more developers coming on-board. While the adoption of Messenger bots is increasing gradually, the new feature has seen a mixed response. The bots that launched initially were criticized for not being intuitive enough.

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Airtel Digital HD Recorder / Kerala Vision Digital TV
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