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Update: Tata DOCOMO introduces TwittCom
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#1
Bengaluru, 28 May, 2012

First of its kind e-commerce initiative by a Telecom company in the world

Tata DOCOMO GSM Customers can recharge and activate services with use of #Hashtags on Twitter



Tata DOCOMO, the unified telecom brand of Tata Teleservices Limited (TTL) that has always adopted a different approach to bringing best in class services to its customers, today announced a first of its kind initiative. The company introduced a Twitter application for its GSM Pre -paid customers that will allow them to recharge and activate a Value added service/ application through Twitter.

The e-commerce initiative called Twittcom, has been developed indigenously by the team at Tata Teleservices Limited. For registering their numbers customers have to follow a simple process: go to the twitter handle of the company @tatadocomo, type in #reg <Mobile Number> and they will receive a pin code for verification through SMS.

Once the verification code is received, customers need to go to the twitter handle again, key in #code <Pincode> and they will get a retweet confirming registration. For activating value added services the process is simple, a customer just needs to go to the handle (@tatadocomo) and key in #act# <Service><value>. They will get a twit back confirming activation of the service.

Commenting on the initiative, Mr. Ritesh Ghosal, Head of Brand Marketing at Tata Teleservices Limited said, “As a brand, Tata DOCOMO has always differentiated itself with its Innovations, whether it is 1p/sec pricing for calls, or advertising, efforts have always been made to add value to the lives of consumers. With the increasing consumption of Internet and the rise of social media it makes ample sense to be present on the medium where people are spending time at present or they are likely to spend time in the future. Our community on Facebook is amongst the strongest in the world and Twitter too will reach the same levels quite soon.”
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