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Update: Tata Sky to install Ethernet cable for Subscribers who have HDPVR w/o Ethernet cable
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#1
Ethernet cable for Subscribers who have HDPVR without Ethernet cable

Brief: Subscribers who are using HDPVR without Ethernet cable, basis his request Tata Sky will Install the Ethernet cable.

IB Executive Process-

1) If there is no HDPVR asset in the subscriber account, informs the customer that Ethernet cable will be given only if he has a HDPVR asset

2) If there is HDPVR asset in his account, TSA creates FR WO Type with Sub Type as "Request for Ethernet cable"

ISP CCO Process-

If the Subscriber does not have Ethernet cable
ISP CCO will update the Resolution Code "Installed Ehternet cable" & Reason Code "Ethernet Cable" in the FR WO, follows the WO update process & move the WO to Verified Status

If the Subscriber has Ethernet cable
ISP CCO will change the Sub Type as "Service Repair". Update the Resolution Code "Resolved with Mat Repl" & Reason Code "Replace Ethernet Cable" in the FR WO, follows the WO update process & move the WO to Verified Status

If the Subscriber does not want to install Ethernet cable
ISP CCO will update the Resolution Code "Other Non Chargable Services" & Reason Code "Refused Personal Reason" in the FR WO

If there is technical glitch in Installing the Ethernet Cable
ISP CCO will update the Resolution Code "Other Non Chargable Services" & Reason Code "Technical Not Feasible" in the FR WO, follows the WO update process & move the WO to Verified Status

Installer process-

Installer checks if the Subscriber has already got Ethernet cable.

1) If no, Installs the Ethernet cable & informs the ISP CCO on the same
2) If yes, takes back the used Ethernet cable from the customer & replaces with new cable
3) If the subscriber declines for Installation or if there is any technical glitch, Installer to update the ISP CCO on the same.

Offers Available: Rs.0 for Service Visit & cable usage

FAQ’s :–

FSD


Q What if the subscriber already has Ethernet cable but raises Ethernet cable request?
A Installer takes back the used Ethernet cable from the customer & replaces with new cable.

Q What if the Subscriber does not want to Install the Ethernet cable upon Installer Visit?
A Installer will inform the same to the ISP CCO who will then have the appropriate RCs updated.

Q What if there is a technical glitch due to which the Ethernet cable cannot be Installed?
A Installer will inform the same to the ISP CCO who will then have the appropriate RCs updated

Q What will be the Service visit charges for these WOs?
A Rs.125 Service Visit fee will be levied basis the RC selected by the ISP in the WO.

Q Will there be charges levied for Ethernet cable usage?
A There will no charges for Ethernet cable usage for the Subscriber.

Q Will ISPs be paid for these Wos?
A ISPs will be paid the normal FR payout.

Q Will the subscriber be charged if customer declines the Ethernet cable Installation?
A There will be no charges levied for the customer for not Installing the Ethernet cable

Q Will the subscriber be charged if there is a technical glitch due to which Ethernet cable is not Installed?
A There will be no charges levied for the customer for not Installing the Ethernet cable

RSD

Q What will be the Service visit charges for these WOs?
A Rs.125 Service Visit fee will be levied basis the RC selected by the ISP in the WO.

Q Will there be charges levied for Ethernet cable usage?
A There will no charges for Ethernet cable usage for the Subscriber.

Q Will the subscriber be charged if customer declines the Ethernet cable Installation?
A There will be no charges levied for the customer for not Installing the Ethernet cable

Q Will the subscriber be charged if there is a technical glitch due to which Ethernet cable is not Installed?
A There will be no charges levied for the customer for not Installing the Ethernet cable

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#2
No free Enternet cable for HDPVR, if they don't have broadband connection.

Thanks to tsrocks from DTHHelp.

http://www.dthhelp.com/Thread-Update-Tat...-dont-have
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